Shipping & Returns



We accept returns for an exchange, in-store credit, or website credit only up to 7 days from the date you received your order. We do not issue refunds.


  • Clothing and shoes are eligible for exchange or website credit if received by Sole within 7 days after the customer receives the package. Please IMMEDIATELY inspect and try on your clothing and/or shoes upon arrival.  The item(s) must be unworn and have the tags attached to be available for exchange or website credit.  Receipt must be included with return.
  • Items are only eligible for return if postmarked within 72 hours after receiving.
  • Items returned to us with makeup, deodorant, perfume, smoke or similar product stains will be shipped back to you and are subject to additional shipping cost.
  • All jewelry, scarves, gifts, and other accessories are FINAL unless it arrives damaged or defective. 
  • Damages must be reported within 3 days of receiving merchandise or cannot be returned. Please send photo via email of damage.
  • Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs. If any returns do not meet these requirements, you will be contacted and the items returned to you.
  • We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 
  • Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks, jewelry, handbags, accessories and Final Sale/Clearance category items are FINAL SALE and may not be returned or exchanged. 
  • During holiday season (Nov 15th to Dec 25th), we will accept your return for exchange or website credit so long as it is received by January 12, 2019. Jewelry, Accessories, and items at a discount are excluded.
  • All Sale and coupon code items are final sale.
  • Personalized items are final sale and not eligible for return unless there is a mistake in manufacturing your order. 

For IN STORE purchases we offer exchanges or in-store credit only within 7 days of purchase with original tags attached. We do not return for a refund. ALL sale items and jewelry are FINAL SALE.


Please refer to the Return Policy above to ensure that your return meets the criteria stated.

Complete the return form located at the bottom of  the page and include it inside all boxes you are returning.

Securely repackage your items for shipping.

Please note that shipping and handling charges are not refundable. The cost of return shipping is not reimbursed by Sole in the City.

Please send all returns to:

Sole in the City

ATTN: Returns

5508 Kingston Pike, Suite 120, Knoxville, TN 37919

Also, we suggest that you send items back using USPS, UPS or FedEx and email us the tracking number. We are not responsible for items that are lost while in-transit to us.

Once we receive your items they will be processed within 2-3 business days at which time you will be issued a credit for the price of the item and any applicable taxes. Shipping charges are non-refundable.

Please note:

Once an order has been placed, the order cannot be canceled and items cannot be removed from or added to the order. If you would like to change the size of an item before it ships feel free to contact us via e-mail at or 865-249-7329. We will make every effort to accommodate your request if your order has not been fulfilled. Personalized orders are not refundable or returnable.



Shipping Policy


We offer FREE shipping on all orders! Return shipping charges are the responsibility of the customer. Sole in the City is not responsible for items that are lost upon transit.


Orders take 2-3 days to process and are shipped UPS or USPS. If you need anything rush shipped please notify us at or call us at 865.249.7329. You will be responsible in the price upcharge.

We will send you a tracking number once your item has shipped.  Returns take 2-3 days to process after receiving to the store. We will notify you once we have received your item.